godaddy merchant services review

GoDaddy Merchant Services Review, Rates, and Complaints

The world of FinTech is ever-evolving, bringing a series of protocols and features that traditional and online businesses can benefit from. One of these advancements was the introduction of cashless payment methods, the most prominent of which are credit and debit card-based payments. There are several options to choose from when it comes to credit card processing; one can choose a payment service provider with a third-party bank account or a full-fledged merchant service provider that provides the account. 

GoDaddy Merchant Services is a subsidiary of GoDaddy Inc., one of the world’s largest web hosting providers and domain name registration services. It owns and operates several other businesses, including e-commerce platforms, web design and development services, and a web hosting company.

GoDaddy Merchant Services provides credit card processing and merchant accounts. They offer a variety of features to help businesses accept credit cards and manage their finances. In this GoDaddy Merchant Services review, we’ll go over some of the critical points of GoDaddy Merchant Services so you may decide if it’s right for you or not. 

Key Features of GoDaddy Merchant Services

The following are some essential features of GoDaddy Merchant Services.

User-Friendly Interface

GoDaddy Merchant Services is a user-friendly interface that makes it easy to keep track of your sales and customers. The system is easy to use, so you can focus on running your business instead of worrying about complicated software. 

Supports Multiple Currencies

GoDaddy Merchant Services is an excellent option if you’re searching for a payment processing solution that can accept payments in multiple currencies. They offer competitive rates and a wide range of features, making them a top choice for businesses of all sizes.

However, one should remember that GoDaddy charges a monthly fee for their service. 

Compatibility

GoDaddy Merchant Services is a platform compatible with many shopping carts. While this is a positive, it can also be seen as a negative because it may not be as tailored to a specific need as other options on the market. Also, it does not offer phone support. However, if you disregard these two setbacks, it is a good choice for businesses that want to accept credit card payments online.

Streamlined Checkout Process

GoDaddy Merchant Services is a payment processing company that offers a streamlined checkout process for online businesses. The company has a simple pricing structure and doesn’t require a long-term contract, making it a good choice for businesses who are just starting with e-commerce. 

Built-in Customer Management System

GoDaddy Merchant Services has a built-in customer management system that allows businesses to manage their customers and transactions. The system includes a customer database, transaction history, and merchant account management tools. The service is available to companies of all sizes.

One major downside is that the built-in customer management system can be complicated for new users and may cause more problems than it solves.

Payment Options

GoDaddy Merchant Services offers its customers a wide range of payment options. You can pay by credit card, debit card, or PayPal. If you have a GoDaddy Account, you can add funds to your account balance and use those funds to make payments. 

GoDaddy also offers a payment gateway for businesses that want to accept credit card payments online. Moreover, companies can also use GoDaddy’s mobile app to accept payments on the go. 

Recurring Billing 

With GoDaddy Merchant Services, recurring billing is an easy and convenient way to bill your customers regularly and automatically. You can set up recurring billing for any service or product. We make it easy to manage your customer’s billing information and keep track of payments.

With recurring billing, you can:

Set up Automatic Billing for Customers

The system can automatically bill your customers regularly. Thus, one can eliminate the manual processing of payments for each transaction.

Keep Track of Payments and Customer Billing Information

GoDaddy Merchant Services help keep track of payments and customer billing information for recurring payments. It is conducive for businesses with customers who make regular payments, such as subscription-based businesses. With Daddy Merchant Services, companies can automatically bill their customers regularly without manually processing each transaction.

Hence, GoDaddy makes setting up and managing your recurring billing easy.

GoDaddy Merchant Services Rates

GoDaddy has been reviewed as one of the world’s most significant web hosting and domain name registration services. Additionally, they offer merchant services, which allow businesses to accept credit card payments online. 

GoDaddy charges a 2.9% + $0.30 per transaction fee for all major credit cards, including Visa, Mastercard, American Express, and Discover. It is a fairly standard rate for merchant services. There are no setup fees or monthly charges, which is also typical.

There are some extra fees that you should be aware of, though. For example, if you need to refund a customer, there is a $15 charge. And if you want to use GoDaddy’s virtual terminal (which allows you to key in credit card numbers manually), there is a $10 monthly fee.

Overall, GoDaddy’s merchant services rates are average. Using their merchant services might make sense if you already use their web hosting or domain name services. But other providers may be a better fit for your business, so it’s worth shopping around.

GoDaddy Merchant Services rates can be pretty high, depending on your account type and how much you are going to process monthly. 

Drawbacks

GoDaddy Merchant Services offers several features that make it an excellent choice for businesses. However, one should consider some negative aspects of the service before signing up.

Absence of a Point-of-Sale System

GoDaddy Merchant Services doesn’t have a point-of-sale system, which can be frustrating for businesses that need to take in-person payments. The company offers mobile credit card processing through its GoDaddy Mobile app, but this requires an Internet connection and is not ideal for businesses that need to take offline payments.

You’ll have to find another way to accept customer payments without a POS system. It can be an issue if you’re trying to run a small business or don’t have access to a lot of technology. There are a few workarounds, but they can be expensive and time-consuming.

Additionally, no physical terminals or other hardware are available from GoDaddy, so businesses must source their own devices.

Poor Customer Service

There are several problems with GoDaddy Merchant Services, but the biggest one is their lack of responsiveness to customer inquiries. In today’s business world, customer service is more important than ever. That’s why it’s disappointing to see a company like GoDaddy provide such poor customer service.

GoDaddy is one of the biggest web hosting and domain name businesses, and you would expect their merchant services division to be just as good. Unfortunately, that’s not the case, thus being the cause for getting negative reviews from the merchants.

Common Complaints

Complaints are some of the most important factors before signing up for an MSP. If other people commonly face a certain set of problems with a provider, there is a good chance that you may have similar experiences. Here are the common complaints that merchants have against GoDaddy Merchant services.

Hidden Charges

Some customers have complained that GoDaddy Merchant Services have overcharged them. These hidden charges can add up and are not always easy to spot, but they can be a real problem if you’re not expecting them.

Absence of Flexibility

One area where Go Daddy is inflexible is in its terms and conditions. For example, they do not allow customers to change their nameservers after registering a domain with them. It can be a problem if you later want to move your domain to another hosting company. 

Refund Policy

If you intend to cancel your hosting account within the first 45 days, you will only receive a prorated refund for the remaining time. However, if you cancel after the 45-day mark, you will not receive any refund. One of the biggest complaints about Go Daddy is that they are not immensely customer-friendly regarding refunds.

Payment Terms

Another area where Go Daddy is inflexible is in their payment terms. They require all customers to pay for their hosting services in full. It can be a problem for customers on a tight budget who need some flexibility in their payments. 

Restrictive Terms of Service

Go Daddy is one of the most popular web hosting providers, but its terms of service are often more restrictive than other providers. For example, Go Daddy requires users to maintain a balance in their account to keep it active. Additionally, GoDaddy limits the number of emails one can send daily and the size of files one can upload. As a result, Go Daddy users may be unable to use their accounts as they wish.

Additionally, GoDaddy’s terms of service state that the company can terminate accounts anytime and for any reason. Users could lose access to their website and email without warning. While other providers also have similar terms of service, GoDaddy’s are often stricter. As a result, users should be aware of the risks before signing up for an account with Go Daddy.

Buggy Software

Websites are not the only ones that can be buggy. Even software can have its glitches. Unfortunately, when those glitches happen with your payment processing software, it can cost you money.

The software offered by Daddy Merchant Services has received negative reviews since it is often buggy. Many businesses have complained about the software crashing and being difficult to navigate.

Complaints about the Mobile App

Daddy Merchant Services is one of the leading merchant service providers in the United States. They offer various merchant services, including credit card processing, check processing, and gift card processing.

However, their mobile app is not very user-friendly. Many users have complained that the app is challenging to navigate and use. Such negative reviews may result in a decrease in its liking for the merchants.

No Free Trial

Another negative point is that GoDaddy Merchant Services does not offer a free trial period. It means you will have to pay for the service upfront. Therefore, it is impossible to test its services before committing to a long-term contract.

Pricing Tactics

Several customers have negatively reviewed GoDaddy for its bait-and-switch pricing tactics. It means that they would advertise a low price for their services, but once the customer had signed up, they would be charged a higher price.

Trust Issues of Customers

There have also been complaints about the customer service of GoDaddy Merchant Services. Some customers had said they had difficulty getting in touch with customer service representatives when they had questions or problems. Others have noted that the customer service representatives were not helpful and did not care about their concerns.

In some cases, customers have even accused GoDaddy Merchant Services of stealing their credit card information. It is a severe charge; if true, it would be a problem for the company.

Transparency Problems

GoDaddy Merchant Services does not disclose its pricing upfront on its website. It can make it difficult to compare their fees to other providers. Some customers have said they were misled about the costs of using GoDaddy Merchant Services. They were unaware of all the payments until after signing up for the service. It made them feel like GoDaddy had tricked them into signing up for something more expensive than they thought it would be.

Conclusion

This GoDaddy Merchant Services review should have helped you better understand the features and downsides before you decide to use it. If your business processes many transactions, be aware that fees can add up quickly. If you have any problems with the service, customer service may be difficult to reach.

On the positive side, GoDaddy is a well-known and trusted brand, but at the same time, GoDaddy Merchant Services has been accused of deception by some customers. The company has been accused of charging hidden fees, bait-and-switch pricing tactics, and poor customer service. Some customers have reviewed that the company stole their credit card information after signing up for GoDaddy Merchant Services.

GoDaddy Merchant Services offers a variety of features and services. However, do not forget to compare the positive and negative aspects before you commit to using their services.