Merchant Express offers merchant account services in various fields, including e-commerce companies, small or large businesses, and restaurants. Known for offering exceptional merchant account services in the industry, Merchant Express has been operating for almost 25 years.
According to the official website, the company provides secure and PCI-compliant networks in the industry. Their primary services revolve around credit card processing software, credit card terminals, and the internet gateways to other critical financial networks to benefit the customer’s business.
Credit card processing and Merchant Express also offer many valuable services for business owners in processing the transaction and transfer of funds through credit or debit cards and e-check based transactions. Hence, with the help of Merchant Express, businesses of all sizes get a chance to accept non-cash payments at low transaction fees.
Merchant Express has been in the industry for more than ten years and has the ultimate experience and knowledge of the market. It also understands the clients’ requirements of modern business methods and community buildup. According to Merchant Express reviews, the company is known for its honesty, security, and better customer service than other merchant account services providers.
Merchant Express is currently the subject of 13 complaints with the Better Business Bureau. Seven of these complaints relate to products and services, two to Merchant Express sales and advertising issues, and four to payment collection and billing.
Merchant Express was given an overall A+ rating by the BBB despite the complaints against them. Additionally, many other complaints were filed outside the BBB, and those complaints registered issues related to a cancellation fee of over $400.
Not only this, Merchant Express is sometimes confused with another company, “Merchants Express” (having an s with Merchant), which is a money transfer company. Several complaints have been filed concerning this company due to scams, but we assure you that these two companies are in no way related.
Merchant Express was founded in 1998, and it is based in Nashua, New Hampshire. The company is owned by Transfirst, an expert company for transaction processing in Hauppauge, NY.
Merchant Express or Merchant Account Express is the merchant account provider in the industry and has agreements with Transaction Central and Authorize.net for providing the payment gateways for its clients.
Merchant Express is a registered ISO/MSP of California, Wells Fargo Bank, N.A, while the corporate headquarter is located at 20 Suite 466 Nashua, Trafalgar Square, New Hampshire.
Rates and transaction payments of Merchant Express services vary depending on the type of contract, contract period, merchant’s business size and type, agent for setting the account up, and processing volume. All the payment procedures offered by Merchant Account Express and their pricing is listed down below:
Swiped Rate: Variable
Keyed-in Rate: Variable
Early Termination Fee: $250-$500
PCI Compliance Fee: Variable
Equipment Lease Terms: Variable
Merchant Express charges less than the standard rate of transaction processing rates of other companies. Recurring customers at Merchant Express receive a variety of discounts on transaction processing.
The echeck transaction fee and discount rates vary. A discount of 2.27% is offered at mail, phone, or Internet payments with a 24% transaction fee. While on retail transactions, a discount of 1.69% with a 19% transaction fee is applied.
There are a moderate number of registered complaints of Merchant Account Express. The users complain about hidden charges and unexpected payment cutting issues in most cases. The customer service is also reported to be unsupportive, the terminal charges are high, and contract terms are not disclosed at the time the account is established.
These are the complaints often found against Merchant Express on essential sites. Most complaints involve false advertisements or hidden charges agents demand from new account openers. Throughout the marketing process, their agents and resellers help customers set up their merchant accounts.
Ultimately, it is the responsibility of Merchant Express to enforce service agreement policies and provide the users with better reseller services.
Transfirst, the owner of Merchant express, also offers live phone call customer support service for all their merchant account holders. It is a 24/7 phone support service that allows the merchants to register their complaints, and customer support helps them solve their issues under TSYS acquisition.
BBB has rated Merchant Express an A+ despite 107 complaints filed against it. BBB has named this company “BBB Accredited” since 2009 and it still lies in BBB’s first category companies.
107 complaints were reported against Merchant Account Express in the last 36 months, which you can currently view on the official BBB profile. In contrast, the number was 111 before the duration of 36 months.
The complaints registered have been divided into several categories to help customers know the exact flaw or issue past customers face.
Following are the major categories the complaints have been divided into:
Products and Services Complaints: 38
Billing & Collection Complaints: 25
Advertising & Sales Complaints: 26
Guarantee & Warranty Complaints: 3
Delivery Complaints: 15
Besides these categories, there are 12 negative comments posted to BBB, but they are unnecessary.
Since BBB has given Merchant Express an A+ rating, we will give it a B instead. The complaints are primarily due to their poor services, so this rating is justified.
Businesses of all sizes and types can open merchant accounts with Merchant Account Express. A range of customers can benefit from their services, including traditional retailers, mobile professionals, Internet retailers, resellers, non-profit organizations, hotels, business sellers, and small business owners.
The company charges an average fee for a standard merchant account and credit card processing. The policies and procedures of other companies are also standard, so your competitors will have difficulty competing with them.
By removing some policies, the complaints and overall rating of the company could be improved. The cancellation penalty should be removed or at least reduced so that customers can set up a merchant account at an affordable price. In addition to reducing the number of filed cases against the company, the removal of such policies would also improve its reputation among industry peers.