nationwide payment solutions review

Nationwide Payment Solutions Review, Rates, and Complaints

Nationwide Payment Solutions, headquartered in Portland, is a payment service provider facilitating merchant accounts and third-party payment services to merchants all over the U.S. Nationwide Payment Solutions is another EVO Payments International business division. It has thrived considerably since its establishment in 2001, generating a revenue of $17.4 million. 

Nationwide Payment Solutions is verified as ISO/MSP (Independent Sales Organization/Merchant Service Provider) of Deutsche Bank Trust Company. It provides its payment services to small-scale, low-risk to high-risk businesses. It also offers a wide variety of technology and quick fixes to merchants for any issue in payment processing. 

The Nationwide Payments review below focuses on customer feedback, policies, rates and the various services they claim to offer.

Nationwide Payment Solutions Services and Security Features

Nationwide Payments is aligned with the latest technology making payment processing easier for their merchants. It was also listed in the Inc. 5000 list. If you are a merchant new to payment processing and have just started a business venture, Nationwide Payments will review your current business plan and assist you with a revived payment proposal according to your business requirements. 

Rapid Advance

Nationwide Payments partnered with Rapid Advance, funding small and mid-sized businesses. It claims to finance up to $500,000 of loans to companies needing immediate capital for any business expense. But it should be noted that these loans come at a much higher interest rate than ones you can get directly from banks. Even though they are approved quicker, they are not recommended.

Payment Methods

Nationwide Payment Solutions is compatible with Apple Pay for iOS, Samsung Pay, and Google Pay for android devices to carry out mobile payments. It offers credit, debit, check, and e-check processing. Nationwide’s payment processing is designed for swipe card transactions and accepts signature and key-entered transactions. 

Security Services

Nationwide Payments have a secure payment process. They provide email receipts and help merchants in keeping track of their transactions. Furthermore, it is PCI compliant and allows merchants to maintain top-level security for their businesses. As a level 1 PCI DSS (Payment Card Industry, Data Security Standard) certified merchant service provider, Nationwide Payments maintains a secure platform for companies that use their payment processing services.

Void Transactions

The option for void transactions makes it easier for fraud detection. It helps the consumer take essential security measures in case fraudulent activity happens. Void transactions are cheaper than refunds and take only 24 hours to disappear from the customer’s account statement. 

Other Benefits

  • Alternative funding with low interest rates
  • Gift and loyalty cards
  • Merchant referral rewards if you refer other business merchants to Nationwide Payments
  • MuniciPAY for government, education, and utility industries

BBB Rating

Better Business Bureau rated Nationwide Payment Solutions A+ as only one complaint was filed against it in almost 36 months for an issue in billing. 

Contract Terms

The Nationwide Payments reviews show that it binds the consumer with a long-term contract with an early termination fee ranging from $0-$500. The merchant will not have to pay this fee if they give a 60-day notice before the end of the contract term. Nationwide charges an ETF of $250 in the last two years of the contract and $500 in the first. 

Variable Pricing

Nationwide Payments provides both interchange plus and tiered pricing plans. Their rates differ depending on the nature and needs of the business. Their standard interchange qualified transaction, mid-qualified transaction and non-qualified transaction rate is 1.95% +0.05, 2.9% + $0.05, and 3.54% + $0.05 respectively. Along with that, below is a list of fees a merchant must pay.

  • $125 for the setup fee
  • $25 as the monthly fee
  • $69 as the annual fee
  • $99 for PCI Compliance 
  • An annual regulatory fee of $12
  • Monthly support fee of $10

Advantages of Choosing Nationwide Payment Solutions

  • Does not misguide with false sales strategies
  • No serious tip-offs. Nationwide Payments seems reliable with their payment processing plan
  • Fees can be minimized with efficient negotiation
  • The availability of different versions of Nationwide Payment Solutions merchant contracts can help you choose an agreement with suitable terms
  • Offers free assessment of your current payment plan

Negative Reviews and Complaints

The Nationwide reviews indicate that their contract terms for equipment lease are undisclosed, which is a drawback. It is unsatisfying for the merchants not to know if they can rely on the limited information provided. 

The official website is not accessible without an account that needs to be set up by the merchant to log in if they want to look at anything other than the homepage.

The negative reviews on the internet show a sign of fund-holds and unexpected fees. Although there is not much negative feedback, the consumers complain that the emails they sent as a 60-day written notice for early termination are ignored. As a result, they have to pay a fee to break the contract. This negligence indicates poor customer service. The reviews show that any issue takes months to be resolved, and merchants must wait a long time for their complaints to be noticed. 

The long list of drawbacks proves that doing business with Nationwide Payments is expensive compared to other merchant service providers. 

Bottom Line

The reviews indicate that while their employees at customer service are proficient enough and try to resolve the issues efficiently, Nationwide Payments’ organizational policies are unreliable. 

The feedback does not claim Nationwide Payments to be a scam, and there are no apparent red flags, but they can upgrade their services and improve the rating by reviewing the high-cost fees in their contract and making some changes on that end. 

Nationwide Payments policy for early termination fees does not hold on various occasions, and their claim to be PCI compliant also has some negative reviews. However, there are no extraordinary lawsuits or FTC complaints against them.

The company received a few complaints from ex-employees about unpaid commissions and submitted a counterargument for that. If you are a business owner planning on getting payment processing services from Nationwide Payments, it is advised to inspect all the terms and compare the rates and essential factors with other merchant service providers before signing a contract with them.