![Primary Merchant Solutions Complaints, Lawsuits, Fees and Rates [[year] Update]](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAxMDAwIDU3NCIgd2lkdGg9IjEwMDAiIGhlaWdodD0iNTc0IiBkYXRhLXU9Imh0dHBzJTNBJTJGJTJGbWVyY2hhbnRzZXJ2aWNlc3VwZGF0ZS5jb20lMkZ3cC1jb250ZW50JTJGdXBsb2FkcyUyRjIwMjMlMkYwNyUyRnByaW1hcnktbWVyY2hhbnQtc29sdXRpb25zLnBuZyIgZGF0YS13PSIxMDAwIiBkYXRhLWg9IjU3NCIgZGF0YS1iaXA9IiI+PC9zdmc+)
Primary Merchant Solutions, often referred to as Merchant on the Move, is a reputable provider of merchant account services. The company focuses on providing a variety of payment processing solutions customized to suit the requirements of businesses of different sizes. Known for its innovation and commitment to customer satisfaction, PMS ensures secure, efficient, and seamless transaction processes for its clients.
PMS was founded with the goal of offering trustworthy and safe payment processing solutions. Over the years, it has evolved to become a significant player in the industry, offering advanced solutions that cater to the dynamic needs of modern businesses. The company’s progress is characterized by ongoing advancements in technology and service provision.
The mission of Primary Merchant Solutions is to empower businesses through innovative payment processing solutions that enhance operational efficiency and customer satisfaction. The company values integrity, customer-centricity, and continuous innovation. These values are evident in their transparent pricing, exceptional customer support, and robust security measures.
The headquarters of PMS is located at 6 Dubon Court in Old Bethpage, New York. In addition, there is a large office for the company located at One Hardy Road in Bedford, New Hampshire. These strategic locations enable the company to effectively serve a broad clientele across the United States.
The leadership team at PMS includes seasoned professionals dedicated to advancing the company’s mission and vision. Anthony Salvaggio, the CEO, is crucial in leading innovation efforts and maintaining top-notch service quality. The leadership’s extensive experience in the payment processing industry is fundamental to the company’s sustained success and reputable standing.
Products and Services
Primary Merchant Solutions provides an extensive range of products and services tailored to meet the varying requirements of businesses. These services guarantee smooth transaction processing, improved security, and valuable insights using advanced reporting tools.
Merchant Accounts
Primary Merchant Solutions provides businesses with dedicated merchant accounts, enabling them to accept various forms of payment, including credit and debit cards, and electronic checks. These accounts are essential for securely processing transactions and receiving payments from customers.
Payment Gateway
The company provides a strong payment gateway that makes it easier to authorize, process, and settle online transactions. This gateway smoothly connects to e-commerce platforms, websites, and mobile applications, guaranteeing a secure and hassle-free checkout process for customers.
Mobile Payment Solutions
With the rise of mobile commerce, Primary Merchant Solutions provides mobile payment solutions that allow businesses to accept payments through smartphones and tablets. These solutions are ideal for businesses on the go, such as food trucks, event vendors, or service providers who need a flexible and portable payment option.
POS Systems Integration
Primary Merchant Solutions works with different point-of-sale systems to simplify the payment procedure in brick-and-mortar stores. This integration enables businesses to efficiently process payments, monitor sales data, oversee inventory, and generate detailed reports, improving operational efficiency overall.
Virtual Terminals
For businesses requiring manual entry of payment information, PMS offers virtual terminals. These web-based interfaces allow secure processing of payments received over the phone, by mail, or via fax. Virtual terminals are particularly useful for remote orders or call center operations.
Recurring Billing
Primary Merchant Solutions supports recurring billing services, which are perfect for businesses with subscription models or services that require regular payments. This function helps streamline the billing process, guaranteeing punctual and precise fees for repetitive transactions, which further helps increase the cash flow and customer contentment.
Fraud Prevention and Security
Security is a top priority for PMS. The company employs advanced fraud prevention tools, including encryption, tokenization, and real-time fraud monitoring, to protect businesses and their customers from fraudulent activities. These measures help mitigate risks and ensure the integrity of every transaction.
Reporting and Analytics
PMS offers comprehensive reporting and analytics tools, providing businesses with detailed insights into their transaction data, sales trends, and customer behaviors. These tools enable businesses to make informed decisions, optimize their strategies, and identify growth opportunities.
Through utilizing a variety of products and services, companies can improve their payment processing, strengthen security, and obtain valuable operational insights, leading to growth and customer satisfaction.
Fees and Pricing of Primary Merchant Solutions
Understanding the costs and pricing structure of a payment processing provider is essential for all businesses. PMS provides its customers with transparent and easily understandable information about their pricing structure, helping businesses effectively handle their finances.
Transparent Pricing Model
Primary Merchant Solutions prides itself on offering a transparent pricing model that allows businesses to understand the exact costs associated with their services. This transparency helps avoid unexpected expenses and builds trust with their clients.
Transaction Fees
Transaction costs with property management systems (PMS) are simple and clear. Swiped transactions are usually charged at a rate of 1.69%, whereas keyed transactions incur a fee of about 2.2% plus $0.30 per transaction. These competitive fees mirror the expenses associated with securely processing every payment.
Monthly and Annual Fees
Primary Merchant Solutions charges a monthly fee of $24.95. This fee covers ongoing support, account maintenance, and access to various features of their payment processing services. There are no additional annual fees mentioned, which simplifies the cost structure for businesses.
Equipment Leasing Costs
For businesses that prefer not to purchase payment processing equipment outright, PMS offers equipment leasing options. Leasing costs can vary depending on the type of equipment and the lease terms, providing flexibility for businesses to choose the most suitable option for their needs.
Additional Fees
In addition to the basic transaction and monthly fees, PMS may charge additional fees for specific services. These can include gateway fees, batch fees, and PCI compliance fees. The exact amount of these fees is not always publicly disclosed, so businesses are encouraged to review their contract details or contact the provider directly for precise information.
By clearly outlining their fees and pricing structure, PMS helps businesses make informed decisions and manage their payment processing costs effectively. This approach not only simplifies financial planning but also enhances the overall trust between the provider and its clients.
Payment Processing Solutions
Primary Merchant Solutions provides a wide range of payment processing solutions tailored to fit the varied requirements of businesses. These solutions guarantee that businesses can efficiently and securely manage transactions, improving overall operational performance.
Range of Payment Options
Primary Merchant Solutions provides a wide range of payment options to accommodate various customer preferences. Businesses can accept payments via credit and debit cards, mobile wallets, ACH transfers, and electronic checks. This flexibility ensures that businesses can cater to a broader customer base, improving customer satisfaction and convenience.
Seamless Integration with Business Systems
One of the standout features of PMS is its ability to seamlessly integrate with existing business systems. Whether it’s an e-commerce platform, a point-of-sale, or mobile applications, the integration process is designed to be smooth and hassle-free. This allows businesses to quickly adopt the payment solutions without significant disruptions to their operations.
Security Features (Encryption, Tokenization)
Primary Merchant Solutions places great importance on security. The company uses sophisticated encryption and tokenization technologies to safeguard sensitive payment information. Encryption secures data during transactions by making it unreadable to unauthorized parties, while tokenization substitutes sensitive information with unique identifiers to enhance security and lower the risk of data breaches.
Reliability and Uptime
Reliability and uptime are critical for any payment processing solution, and PMS excels in this area. The company boasts a robust infrastructure that ensures high availability and minimal downtime. This reliability ensures that businesses can process transactions smoothly at all times, maintaining customer trust and operational efficiency.
Customer Support and Service
PMS is committed to providing excellent customer support and service, guaranteeing that businesses encounter minimal interruptions. Their dedication to being accessible and timely is a standout feature of their services.
Availability and Accessibility
PMS ensures that customer support is readily available during standard business hours. This availability helps businesses resolve issues swiftly, minimizing any potential downtime.
Support Channels (Phone, Email, Live Chat)
To accommodate various preferences, PMS offers multiple support channels. Clients can reach out via phone for direct assistance, email for detailed queries, or live chat for real-time support. This variety ensures that businesses can choose the most convenient way to get help.
Customer Service Quality
The quality of customer service at PMS is highly regarded. The support team is known for being professional, knowledgeable, and approachable, providing accurate and helpful information to resolve any issues efficiently.
Response Times
Response times are crucial for maintaining business operations. PMS is known for its prompt response times across all support channels. Whether through phone, email, or live chat, customers can expect timely resolutions, ensuring smooth and uninterrupted business operations.
PMS improves customer satisfaction and trust by providing quality customer support through different channels and maintaining fast response times.
Industry Standing and Competitors
PMS is known for its extensive payment solutions and outstanding customer service, positioning it as a prominent player in the merchant account provider sector.
Comparison with Other Merchant Account Providers
PMS stands out among competitors due to its blend of affordability and advanced features. Compared to other providers, it offers a transparent pricing model and robust security features, making it an attractive option for businesses of all sizes.
Unique Selling Points
Key unique selling points include the company’s transparent pricing model, seamless integration with various business systems, and advanced security features such as encryption and tokenization. These advantages set PMS apart from its competitors.
Market Reputation
The company has built a strong market reputation based on reliability and a customer-centric approach. Clients frequently commend its high-quality customer support and efficient payment processing solutions, which contribute to high customer satisfaction rates and minimal complaints.
Awards and Recognitions
While specific awards and recognitions for PMS were not detailed, its industry standing suggests a respected position within the market. The company’s focus on transparent pricing, comprehensive services, and strong customer support underscores its reputable status among merchant account providers.
Overall, PMS effectively competes against other providers by maintaining a focus on affordability, advanced features, and excellent customer service, securing its place as a reliable choice for businesses seeking robust payment processing solutions.
Legal and Compliance
PMS gives great importance to following legal and compliance standards to ensure the safety and reliability of their services.
Compliance with Industry Standards
PMS complies with essential industry standards such as the Payment Card Industry Data Security Standard (PCI DSS). This compliance is crucial for protecting cardholder data and preventing unauthorized access, fraud, and data breaches. By following PCI DSS, the company shows its dedication to upholding top-tier security in processing payments, guaranteeing that sensitive information is treated with the highest level of care and protection.
Legal Issues and Lawsuits
Currently, there are no prominent legal issues or lawsuits reported against PMS. The absence of significant legal challenges suggests that the company operates within the legal frameworks governing payment processing services. This compliance with legal requirements helps build trust with their clients and assures them of the company’s reliability and integrity in handling financial transactions.
Ethical Practices
PMS is dedicated to maintaining ethical business practices. This includes transparency in their pricing models, honesty in customer interactions, and a commitment to high standards of business conduct. The company stresses the significance of ethical conduct in its interactions with both clients and its own employees. This focus on ethics is integral to building a positive market reputation and fostering long-term relationships with customers.
Contract Terms
PMS offers flexible contract terms, making it an attractive option for businesses that prefer not to be tied down by long-term commitments. Unlike some competitors that require multi-year agreements, PMS typically allows for shorter, more manageable contract durations. This flexibility helps businesses adapt and switch providers without incurring significant financial penalties.
Contracts with PMS are designed to be user-friendly, often avoiding long-term commitments. Businesses appreciate the ability to terminate services without facing hefty early termination fees, which is a common issue with many other payment processors. This approach provides peace of mind and financial flexibility.
Pros and Cons
PMS has various strong points and some areas for growth, which are important for businesses seeking a dependable payment processing partner.
PROS
- Transparent Pricing Model: Helps businesses avoid unexpected fees.
- Variety of Payment Choices: Offers credit and debit card processing, ACH transfers, and mobile payments to meet different business requirements.
- Customer Service: Provides multiple contact options (phone, email, live chat) for quick assistance.
- Integration Capabilities: Seamlessly integrates with various business systems.
- Robust Security Features: Employs encryption and tokenization to enhance reliability and trustworthiness.
CONS
- Transparency of Extra Charges: Some clients have concerns about clarity regarding gateway fees, batch fees, and PCI compliance fees.
- Equipment Leasing Expenses: Costs for leasing equipment may be higher than those of some competitors, which could be a concern for smaller companies or those with limited financial resources.
Customer Feedback and Ratings
PMS generally receives positive feedback from its customers. The company’s professional and approachable support team receives high praise from numerous clients, who highlight the team’s ability to promptly and effectively meet their needs. Customers have highlighted the company’s ability to significantly improve transaction efficiency and overall customer satisfaction, contributing to a positive business experience.
On platforms like CardPaymentOptions, PMS has earned high marks for customer service, receiving an “A” rating in this area. However, the company is not registered with the Better Business Bureau, so there is no BBB rating that can be checked.
TrustLink reviews also indicate mixed feedback, with some customers appreciating the responsive and helpful support, while others have raised concerns about billing issues and customer service experiences. These reviews indicate that although PMS shines in certain aspects, there could be sporadic inconsistencies in the quality of service.
In general, PMS is seen as a trustworthy and efficient payment processing company, especially known for its outstanding customer service and high quality of service. Potential customers should consider these reviews and ratings when evaluating the company’s suitability for their business needs.
Conclusion
PMS stands out for providing clear pricing, strong customer support, and secure payment processing choices. Even though there are areas that could be improved upon, such as the transparency of fees, the company’s overall performance is praiseworthy. It is advisable for potential clients to take into account PMS for trustworthy and thorough payment options.
