Stax is a service provider for merchants with a subscription-based pricing model and a 0% increase in interchange rate. It’s an ideal option for midsize and large businesses that process an adequate amount of sales per month.
For a monthly cost (with no commitment or contract), users get the payment method they prefer along with Stax Pay which is Stax’s fully integrated platform for payments. The platform, which is included with its other terminal solutions, includes features like custom reporting, statements, invoices, inventory, and the ability to connect with a client support team for no extra cost.
Let’s begin by looking at the company’s core offerings before we look into some of the advantages that come with this StaxPay system.
Stax provides three small-business subscription levels:
The plans are designed to cater to businesses that handle up to $500,000 in annual revenue. Pricing can be customized for companies that exceed the limit. Additional features, like one-click shopping card purchases or a connection to QuickBooks Online, are available for an additional cost.
The Growth subscription comprises:
The Pro package contains everything included in the Growth plan and:
The Ultimate plan comes with all of the above features and:
Pricing for Stax is straightforward, with a single monthly cost, without additional charges or contracts, and a non-existent percentage increase on interchange rates. It will be clear how much you’ll pay every month and what you’ll receive for that amount.
A vast array of features are included in each Stax subscription. You’ll be able to access an online portal that has access to your customers’ database, inventory invoicing, and much more. The higher-priced plans provide excellent tools for managing online sales.
While the simple monthly fee for subscriptions may be advantageous, it could be challenging for those on the low end of the market. If you’re processing a smaller amount of sales per month and you’re not able to save a significant amount, it may not be sufficient to cover the cost of the subscription.
The vast knowledge base of Stax reduces the possibility of having to seek immediate assistance from the company. The search feature is also functional. (You will be amazed at the rarity of a working search function that exists!) My only complaint in this review is that some of the articles on support appear to be outdated and don’t feature the company’s latest branding.
If you’re looking for a customer service person, Stax offers free 24/7 technical support through an online ticketing tool. You can also contact Stax for direct assistance. Help around the clock is always excellent to have access to, and customers who subscribe to the Pro plan also receive an account manager with a specific role to provide personal assistance.
It’s typical for merchant services providers, even some of the most excellent ones, to receive many negative comments regarding customer support from dissatisfied merchants. This is why it matters that Stax gets a significant amount of good feedback from customers. We’ve noticed several reviews that praise Stax for its friendly and responsive customer service. However, there are also complaints.
You’ve probably imagined we are positive on Stax. Its unique perspective on the concept of membership pricing and its open and transparent approach to business is a refreshing change. It’s an absolute relief to find a company that takes its customers seriously and offers an affordable and flexible service. We’d love to see the successes of Stax and similar services result in lasting changes across the entire industry of processing. What do you think will take place? It’s impossible to tell with certainty, but I would like to believe that things may have already changed.
Overall it is easy to find value in Stax’s platform, with features like centralized invoicing and inventory management, data analytics, and the reliability of a full-service merchant account.
With the exceptions we’ve listed, we’re giving Stax 4.5 out of 5, which is our top recommendation. If you think Stax could benefit your company, give Stax a chance.