eMerchant Broker Review

eMerchantBroker Review: Complaints, Fees, Rates, Customer Feedback

eMerchantBroker is an online payment processing service that provides businesses with secure and reliable payment processing solutions. As an industry leader in payment processing, eMerchantBroker has earned a reputation for providing excellent customer service, competitive rates, and dedicated merchant accounts.

Before selecting a payment processor, a business owner must understand the fees, rates, and customer feedback associated with eMerchantBroker. This comprehensive eMerchantBroker review provides an in-depth review of the company and its services. It provides an overview of their fees and rates, customer feedback, and other vital information to help you make an informed decision when selecting a payment processor.

Overview of eMerchantBroker

eMerchantBroker is a leading online payment processing service that provides businesses with secure, reliable, and cost-effective payment processing solutions. Companies can choose from various payment processing services, including online credit card and virtual terminal services. eMerchantBroker specializes in payment processing, including recurring, one-time, card-present, and card-not-present transactions.

Whether you run an eCommerce business, brick-and-mortar retail location, or offer services, eMerchantBroker can help you process payments. eMerchantBroker is a registered member of the Electronic Transactions Association (ETA). The ETA is a standards organization for the payments industry.


  • eMerchantBroker has a strong reputation among businesses of all sizes and industries
  • The company offers competitive rates, excellent customer service, and reliable payment processing services


  • The information above outlines the key factors to consider when choosing an online payment processor
  • When selecting a payment processing service, it’s essential to consider the fees and rates associated with each service, customer feedback, and security and PCI compliance standards

eMerchantBroker Review: Complaints, Fees, Rates, Customer Feedback

Rates and fees

When choosing an online payment processor, it’s essential to consider the fees and rates associated with each service. eMerchantBroker offers competitive rates and various payment processing services to meet your business needs. eMerchantBroker’s standard rates are $79 per month per merchant account and a 1.95% transaction fee.

eMerchantBroker also offers discounted rates for merchants with higher volume and a tiered pricing model designed to fit the needs of all businesses. Depending on the payment processing service you select, eMerchantBroker’s rates may or may not change. If you have specific questions about the rates associated with each service, you can contact eMerchantBroker’s customer support team for assistance.

Customer Feedback and complaints

eMerchantBroker has an A+ rating with the Better Business Bureau (BBB). eMerchantBroker has been in business for over a decade and has earned an excellent reputation for providing reliable payment processing solutions.

When researching payment processors, it’s essential to look at the customer feedback and ratings associated with each company. When reviewing customer feedback for eMerchantBroker, you’ll find that customers appreciate the company’s friendly customer service team and competitive rates. However, some customers report issues setting up an account and take longer than expected to set up their accounts.

eMerchantBroker has a strong reputation among businesses of all sizes and industries. If you have questions about eMerchantBroker’s rates, customer feedback, or other important information, you can contact the company’s customer support team for assistance.

Security and PCI Compliance

Security is a top priority for eMerchantBroker and a key element in their business practices. According to the company’s website, eMerchantBroker uses advanced security protocols to protect your business and sensitive data. EMerchantBroker utilizes multiple layers of security and a proprietary fraud detection system to protect your business from data breaches and fraudulent transactions.

All payment processing companies must comply with the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS is a standard for protecting credit card and debit card account data. Meeting the PCI DSS standards is critical for your business. Merchant PCI Council registered member and committed to meeting to meet the PCI DSS standards for security and data protection.

eMerchant Account Services

eMerchantBroker Review

Some payment processing services offer additional merchant account services that can be beneficial for certain types of businesses. eMerchantBroker’s payment processing services include standard merchant account services and optional advanced merchant account services. Some traditional merchant account services, eMerchant Broker, have a free built-in online payment portal, free terminal rental, and online reporting.

Standard merchant account services are common across all payment processing services. If you’re in the market for a traditional merchant account service, eMerchantBroker is a good choice. eMerchantBroker also offers optional advanced merchant account services, including a free dedicated account manager, free online training, and more.

eMerchantBroker also offers optional advanced merchant account services for a small fee. If you’re in the market for a dedicated account manager, online training, or other advanced services, eMerchantBroker is an excellent choice.

eMerchant Support Services

Merchant support services provide additional assistance to merchants who use a particular payment processing solution. Some payment processing companies offer other support services to assist merchants looking to grow their businesses. eMerchantBroker’s merchant support services include a free merchant forum, free weekly payment trending report, and more.

The company also offers optional services, including a free merchant training program and a dedicated account manager for an additional fee. Standard merchant support services are common across all payment processing services.

If you’re in the market for a standard merchant support service, eMerchantBroker is a good choice. The company offers several traditional support services, including a merchant forum, weekly payment trending reports, and more.

eMerchantBroker Review: Advertising and Sales

When marketing its services, eMerchantBroker.com relies on a network of independent sales agents and other ISOs. This employment technique is popular within the field of payment processing, and as a result, merchants typically express dissatisfaction with the service.

However, in eMerchantBroker, there are no accusations alleging deception or confidentiality agreements by sales reps. This indicates that the business strictly monitors the independent agents it employs.

On the homepage of their website, eMerchantBroker advertises rates “as low as 2.99%” for high-risk companies. This rate estimate is inaccurate because it only provides information about the company’s “Qualified” rates for these accounts. It does not mention the “Mid-Qualified” and “Non-Qualified” rates that retailers are likely to be charged. However, the mid-qualified and non-qualified charges will be more.


In this evaluation of merchant service providers, eMerchantBroker fares quite well as a contender. The majority of the grade’s improvement can be attributed to the company’s low complaint rate at the BBB and elsewhere.

As we gain additional knowledge regarding the pricing, contractual arrangements, and corporate partnerships offered by eMerchantBroker.com, our assessment of the company may shift.

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