Complete Merchant Solutions (CMS) is one of the most popular merchant account providers in the United States. The company offers merchant services such as credit and debit card processing, merchant cash advances, and more. However, it’s essential to look beyond the features and benefits of a merchant services provider and assess their customer feedback. This Complete Merchant Solutions review will look at complaints, fees, rates, and customer feedback in an in-depth manner to help potential customers make informed decisions.
Complete Merchant Solutions is a business account provider specializing in payment processing for all businesses. Complete Merchant Solutions, founded in 2008, resells First Data goods and services.
Overview of Complete Merchant Solutions Services
When evaluating a potential merchant account provider, it’s essential to look at more than just their fees and rates. You also want to look at the services they offer and see if they meet the needs of your business. In this section, we’ll look at some of the services Complete Merchant Solutions shows.
These services include:
- Integrated solutions for small and mid-sized businesses
- Accounts for credit and debit card processing
- Merchant cash advances when credit card sales are not sufficient for a business to meet its financial obligations
- Inventory management
- Ability to create custom plans for specific industries that require specialized services
- Online fraud prevention tools
- Ability to make payments from multiple locations across the globe
Pros and Cons of Complete Merchant Solutions
Now that we’ve taken a closer look at the company let’s examine some of the pros and cons of Complete Merchant Solutions. We’ll start with the pros:
Pros
Complete Merchant Solutions is one of the most popular merchant account providers in the United States. The company provides a wide range of products and services for many industries; CMS has been in business for over 30 years, which means they have plenty of experience in the industry. This is just a short list of pros of Complete Merchant Solutions.
Now let’s look at a couple of cons of this provider:
Cons
While CMS has an above-average rating, they are not an exceptional company. This is especially true when you compare them to some of the other top providers in the industry. Complete Merchant Solutions does not provide 24/7 support, so you will have to wait for business hours when you have an issue or question.
Complete Merchant Solutions Review: Complaints, Fees, Rates, Customer Feedback
Complaints
Before diving into the Complete Merchant Solutions fees and rates, it’s essential to look at their complaints and customer feedback. This will give you a better idea of what other businesses are saying about this merchant account provider. Regarding complaints against the company, the BBB has recorded 5 complaints in the last three years.
While this number may seem high, it’s on par with the industry average of 5 complaints per 100,000 businesses. Regarding the nature of these complaints, most are related to problems with billing and collections. This shows that there may be a slight issue with communication between the company and its customers, which is always something to keep an eye on.
We discovered a few inadequate Complete Merchant Solutions evaluations, with some accusing the company of being a swindle or defrauding its merchants. Some previous complaints mention harmful interactions with sales reps, and one got an official reply from the corporation denying responsibility for the agent’s activities.
Rates and fees
Before choosing a merchant account provider, you’ll want to look at their rates and fees. These will give you a better idea of your overall costs and help you decide if this provider is the right fit for your business. In this section, we’ll look at the rates and fees for Complete Merchant Solutions to give you a better idea of what to expect.
Their rates and fees are based on the number of transactions, the card used, and your monthly sales volume. They vary depending on your business. Complete Merchant Solutions offers a tiered pricing model where larger companies pay less per transaction than smaller businesses. The tiered pricing allows CMS to offer lower rates to larger businesses while smaller firms pay higher rates based on the assumption that they are riskier.
The tiered pricing model is standard in the merchant services industry. In addition to the tiered pricing, CMS offers a discount pricing model for businesses with a high level of card usage or who meet other qualification requirements. Discount pricing is based on the assumption that these businesses are less risky and, therefore, should pay lower rates. A maximum of 10% of companies qualify for the discount pricing model.
Customer feedback
Before choosing a merchant account provider, it’s essential to look at their customer feedback. This will give you a better idea of how other businesses feel about their experience with the company and help you to decide if this is the right provider for your business.
In this section, we’ll look at the customer feedback for Complete Merchant Solutions to give you a better idea of what to expect. Overall, CMS has an above-average rating of 3.9 out of 5. This is based on a total of 10,851 customer reviews. While this may seem significant, it is essential to consider that CMS has more than 60,000 clients.
This is a reasonably large number, meaning the overall feedback is reasonably positive. The positive feedback is consistent across different review sites. All of the leading review sites have CMS with an above-average rating. This is good news for potential customers, meaning many people are satisfied with the services CMS provides.
Conclusion
CMS offers integrated solutions for small and mid-sized businesses. They also have accounts for credit and debit card processing, merchant cash advances, and inventory management. This Complete Merchant Solutions review has looked at their services, complaints, fees, and customer feedback.
In addition to these services, CMS also provides online fraud prevention tools and the ability to make payments from multiple locations across the globe. They also have a very competitive pricing model designed to be attractive to both new and existing customers.
