Payroc Review 2023: Fees, Comparisons, Complaints & Legal Actions

Payroc is dedicated to ensuring that each client obtains the most appropriate credit card processing solution while also providing expertise, price transparency, and excellent customer service. Each firm that enrolls in Payroc’s Professional Payment program is assigned a “Trusted Advisor” that assists the client in navigating the complexity of the payment acceptance process in today’s business environment.

What Does Payroc Have to Offer?

Payroc is not a primary processor, notwithstanding its ever-increasing footprint. Reselling processing services from major players such as Chase Merchant Services, Fiserv, Global Payments, and FIS Worldpay is how it makes its money. Customers may choose from various options thanks to close ties with some of the world’s significant processors, including the Clover POS system and smart terminals.

 At the same time, do not look for any Payroc-branded features that are exclusive to the corporation. Several companies offer merchant services, but, like Payroc, they depend on third-party partnerships rather than developing the business tools that merchants require in-house.

Payroc Payments Origins, Headquarter, and Owners

Payroc, which has its headquarters in the Chicagoland area, is an ISO of Wells Fargo Bank and Fifth Third Bank. Payroc was established in 2003 and presently serves many merchants throughout North America, ensuring payment consistency while processing almost $4 billion per year in card payment volume.

Interesting News in History

Payroc’s omni-payment producs have allowed customers to use a single merchant ID for all transactions for more than a decade. Greater flexibility and manageability, along with inventory management, are accessible via Product Manager if required. Merchants can take all brands of debit and credit cards, such as Visa, MasterCard, American Express, and Discover, as well as gift cards and cash payments. Payroc provides OptBlue American Express pricing, which may help reduce the merchants effective rate compared to conventional Amex acceptance because of the lower transaction fees.

Payroc Payments Overall Services

Some of the significant services Payroc provide are:

• POS Solutions 

For customers who need a more sophisticated solution, Payroc provides full-featured point-of-sale systems for accepting payments, handling inventory, and other functions. In addition, Payroc’s website does not include information regarding which point-of-sale systems it is compatible with.

Mobile Payment Solutions 

Payroc employs the Ingenico Mobile Solutions ROAM to accept payments in several places. This solution works with mobile reader devices such as the Ingenico RP350x, which Payroc uses.

• Online and E-commerce Payment Solutions

Businesses that only sell online may utilize Payroc’s payment gateway but also have the option of another provider such as Authorize.Net, NPC Secure. Or USAePay to process their transactions. Your requirements will determine the best gateway selection. Remember that using third party gateways may impose extra costs on top of the base charge.

• Brick and Mortar (In Person) Payments (Terminal)

In addition to accepting EMV cards and “tap to pay” NFC (near field communication) payment types such as Samsung Pay and Apple Pay, Payroc’s standalone terminal also accepts cash and checks. EMV chip cards are the most widely accepted payment method in the retail, restaurant, and service sectors. The standard credit card terminals from Ingenico will be available and tableside payments through mobile devices and terminals from various manufacturers.

• Web-based Reporting 

Access and download transaction information, chargebacks, deposits, monthly merchant statements, PCI DSS Compliance, and many other features are available via Payroc’s simple-to-navigate online reporting tool, which is available 24/7. Additionally, companies with several locations may connect accounts under a single ID to access data from all of their locations simultaneously.

How Much Do Payroc Payments Cost?

At this moment, there is not much publicly accessible information on the primary Payroc contract. The firm’s price and contract conditions are not disclosed on the Payroc website, and there aren’t readily available merchant complaints that reference rates or fees concerning the company. 

Payroc promises to provide interchange-plus pricing on their website, claiming that this is the most transparent pricing model currently available in the industry. Because Payroc has partnerships with First Data (Fiserv), Vantiv, TSYS, and Chase Merchant Services, the extra costs charged by the firm are probably comparable to the complete set of fees contained in the individual processor’s services that Payroc resells to its customers. 

Aside from that, the Facebook issues cited in the preceding section of this study seemed to be about long-term, non-cancelable equipment rentals. According to a third complaint, which can be found in the comment part of this review, an early termination cost of $375 has been assessed. These considerations show that, although Payroc’s contract conditions are presented, they are not highly competitive when compared to the contract terms of top budget merchant accounts.

Is Payroc Payments Worth It?

• No lawsuits 

Payroc has not been the subject of any pending class-action lawsuits or FTC complaints. To take a non-litigious action against the corporation, dissatisfied merchants may report it to the appropriate supervisory bodies.

• Low Complaints Total 

So far, we’ve only come across three complaints about Payroc, with one customer calling the firm a “ripoff” or “scam.” Another two complainants allege that Payroc sales representatives duped them into signing long-term equipment leases without their knowledge.

The Bottom Line

Payroc’s website doesn’t show any client testimonials, which is unusual. The firm receives an A+ score with 22 favorable customer reviews on its Better Business Bureau site, which can be seen here. Negative reviews are nowhere to be found on the BBB website, and just one official complaint has been filed however, the contents cannot be accessed on the Better Business Bureau (BBB) website. 

The organization is described as courteous and professional in the good evaluations, and the transition from previous payment processors was described as simple. Some reviews express gratitude for the helpful customer support team and quick financing, while others appreciate the customer reporting dashboard and management system.