vantage card services review

Vantage Card Services Review 2024: Company Information, Rates, and Customer Ratings

Vantage Card Services Overview:

Vantage Card Services is a merchant account provider company that has been in the market for almost 25 years and provides its services in all 50 states. Vantage Card Services has its main headquarters in Woodstock, Georgia.

As compared to other card services, most customers may not find the company’s first impression attractive. With Vantage Card Services, you get a complete insight into the market and real pricing insight instead of gimmicks, such as cheap rate beating deals or free terminal offers. That’s a plus for the company, but is that the most competitive price in the market?

Founded in 1996, Vantage Card Services became the reseller of TSYS and Global Payments. Moreover, it is known to offer an interchange-plus payment option for actual rates that appeal to the majority of customers.

Vantage Card Services review covers the company’s significant objectives and how they can benefit your company. Further, Vantage Card Services should not be confused with Vantage Payments, a company based in Arizona that has no connection to our subject matter.

Services and Fields of Processing Vantage Card Services Offers:

Business owners can take advantage of many payment processing and card services offered by Advantage Card Services. While its official website doesn’t describe all of its benefits very well, it handles payments by card and business orders in retail stores, online, or by mail.

Following is a list of the main services provided by card payment processing:

  • Credit card processing
  • Debit card processing
  • In-store processing
  • Gift card processing
  • Online processing
  • Check to process
  • ATM services
  • Loyalty Program
  • Mail/phone services

Locations and Ownership of Vantage Card Services:

As mentioned earlier, Vantage Card Services is practically available in all 50 states. The company is a registered ISO of Wells Fargo Bank, California. Additionally, it is located in Woodstock at Building 400, 2230 Towne Lake Parkway, Suite 110.

Currently, Ted Hardison, the president and CEO of Vantage Card Services is leading the company.

Rates, Processing Fee, and Pricing of Vantage Card Services:

As far as pricing and fees are concerned, Vantage is quite transparent. Its openness about its processing fee and charges differentiates it from other processing companies. Not only this, the information we gathered regarding its pricing is pretty solid and genuine as Vantage provides the users.

Swiped Rate: Interchange-Plus

Keyed-in Rate: Interchange-Plus

Early Termination Fee: None

PCI Compliance Fee: Undisclosed

Equipment Lease Terms: 48 Months (locked)

Vantage Card Services Contract Terms and Complaints:

Provides Month-to Month Based Contracts:

The standard contract of Vantage Card Services provides a month-to-month agreement through Global Payments or TSYS. The company doesn’t apply any early termination fee. As mentioned before, the pricing works on an interchange-plus pricing model, which is helpful for the users to give better competition to other merchants in the industry.

Additionally, the lease agreement through Global Payments is 48-months long and non-cancelable. In this way, contracting options are available on both short-term and long-term basis to fit all types and sizes of businesses.

No Contract or Public Complaints:

As Vantage Card Services has no recorded complaints concerning contact or public complaints, it is pretty reasonable to assume the company provides the services they advertise. Every contract case is recorded in the database including contracts and statements, as well as a copy of both.

Our decision to give the company an A rating is based on their excellent services in the contracting field.

Founded in 1996 and being in the industry for almost 25 years, we were able to find only two negative comments about the company and its services. 

  • Comment 1: It claims that Vantage is turning away new merchants and refusing their applications for entry into the industry. This could be the result of improper management for new merchant accounts and related services.
  • Comment 2: Another merchant account holder complained about Vantage Card Services that he had some issues with their credit card terminal and that Vantage’s customer support wasn’t helpful in solving his issue.

How Helpful Are Their Services for Merchants?

Lawsuits of Vantage Card Services:

Vantage Card Services reviews indicate that merchants who are unhappy or have troubles with their services signal their concerns to the public solution program or the appropriate supervisory organization. The organization reviews the complaint and attempts to resolve the issue within 24 hours.

We checked piles of complaints and FTC, but found no relevant complaints or FTC against Vantage.

Vantage’s Customer Support Options:

Vantage has a 24/7 customer support service for its users. In the event of any problems, merchants should contact them for assistance. Aside from that, Vantage Card Services also offers live phone support, so that merchants can solve their problems over the phone.

Vantage’s history demonstrates there are no official complaints against the company since their customer support is more than capable of handling any issues their customers may have.

How Accurate is the BBB’s Rating of Vantage Card Services?

A BBB representative checked Vantage profiles and complaints and negative feedback. The following information was available:

Only 5 Complaints:

Based on its low complaint rate and quality services since 2002, Vantage Card Services was awarded an A+ rating by the Better Business Bureau. Vantage Card Services has a sterling reputation with the Better Business Bureau.

Vantage Card Services Review: Final Thoughts:

Vantage Card Services is a diamond in the rough based on the lack of complaints and challenging competition that it gives its competitors. There is no extensive review (good or bad) available on google, but Vantage does have testimonials on their website.

My impression of their website and testimonials are that they are genuine, and I have seen merchants and consumers praise their pricing, processing, and customer support services.

Besides complaint ratios, we also consider customer satisfaction ratings for Vantage Card Services. We encourage you to compare their services with the other top-notch card processing services available in the market for a better decision for your business. However, keep in mind that individual results may vary.

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