One of the most famous payment processing companies, located in Newark, Delaware, is Host Merchant Services or HMS. Having made a strong statement about transparency, trust, and customer-oriented solutions, HMS offers diversified payment processing services to all kinds of businesses, from e-commerce and retail to high-risk industries. Smooth transactions, cost-effective solutions, and timely support for any business are just a few reasons why partnering with the right merchant services provider makes all the difference; hence, HMS stands at the forefront in this industry. Lets check Host Merchant Services Review in details.
Table of Contents
Company Background
Host Merchant Services was founded in 2008 to give trust and clarity to the payment processing industry. As a registered ISO with Visa U.S.A. and MasterCard International, HMS has carved out its brand through innovation and customer-centric service. It has grown over the years into a spectrum of diversified payment solutions that would make it a versatile partner for any business size.
Host Merchant Services’ mission is to offer transparent, reliable, and cost-effective payment processing solutions. Integrity, customer satisfaction, and technological innovation form the organization’s core values. HMS strives to abolish hidden fees while maintaining a top-level customer service system so that businesses can have full trust in their payment processing systems.
Host Merchant Services deals with various industries: retail, hospitality, e-commerce, and high-risk. Decades of experience and more professional specialized solutions would accommodate businesses of any size—from the smallest startup to the largest enterprise. HMS is primarily recognized for its work in the web hosting industry because of the experience of its CEO, Lou Honick, who previously operated a very successful hosting company. Here is the specific insight that allows HMS to provide tailored payment processing solutions for the web host and others.
Products and Services
Hosting Merchant Services (HMS) provides a variety of goods and services to meet corporate demands, assuring smooth payment processing and improved efficiency. Their offerings are outlined below:
- Credit Card Processing
HMS gives merchant accounts interchange-plus pricing, which is quite fair and competitive for their pricing structure. The interchange fees charged by card networks are passed on directly with only a tiny markup added on top. This may be an attractive benefit to businesses as there will be no surprises or hidden fees, mostly predictable costs. HMS supports EMV-chip cards, including Europay, MasterCard and Visa, Near Field Communication (NFC) payments, and other contactless payment techniques, Apple Pay and Google Pay.
- High-Risk Merchant Accounts
HMS boasts excellence in specialty services for high-risk industries. By teaming up with Electronic Merchant Systems, HMS can ensure that businesses in high-risk industries are given access to trusted payment processing solutions. This way, it offers specialist conditions and prices that match the requirements of enterprises at risk, especially in telemedicine, digital downloads, and travel.
- ACH Processing
HMS offers ACH-processing services, best suited for processing large transactions or recurring business payments. It allows electronic bank transfers—therefore, inexpensive yet secure transactions compared to other traditional methods of checks or credit card processing. It’s pretty useful for subscription-based businesses, especially those with high volumes of transactions.
- Cash Discounting Program
The HMS Cash Discounting Program removes much of a business’s processing fees by simply passing on the cost to the customer when using a credit or debit card. It gives zero-cost accounts to businesses processing over $5,000 a month, hugely cutting down transaction costs and increasing profit margins. Businesses that do not meet this threshold may have a small monthly charge.
- Mobile and Wireless Processing
HMS provides advanced mobile card readers, such as Vital and SwipeSimple, geared at businesses that need mobile solutions. These plug into smartphones and tablets, providing any higher degree of merchant with the flexibility to take payments anywhere with ease. Additionally, there are available HMS wireless terminals, like the PAX A920 and PAX A80. They independently allocate EMV Chip card readers meant for NFC readers and other contactless modes of payment in a very suitable way. These are terminals daft with features such as touchscreen interfaces and Ultra High-Speed connectivity, with very robust security protocols.
Amongst all these, Host Merchant Services’ products and services, expertise in handling high-risk accounts, transparent pricing, and excellent customer support set It apart. Hence, HMS is the best for running a business with reliable and effective payment processing.
Point of Sale (POS) Systems
Host Merchant Services has an extensive portfolio of the best point-of-sale systems, which can be tailored to suit any restrictive business needs. From the multifaceted Bonsai POS, developed especially for hospitality, to the ultra-efficient Clover, Vital, and SwipeSimple systems, every point-of-sale solution is tailor-made to add value to business operations and enhance customer experiences.
- Bonsai POS System
The Bonsai POS system has features that help in easy operation in the hospitality industry, such as real-time sale and staffing analytics, online sales, robust inventory management, and cloud hosting for easy access to data from anywhere. The user interface is also easy to use and train employees on this platform.
- Clover POS Systems
Clover POS systems come in every configuration underway for any business needs. Starting is the Clover Station Duo for a low-cost, comprehensive, dual-screen configuration for high-traffic environments. Next would be the Solo, featuring a powerful single-screen solution; after that is the Mini, a small but still compelling device, and the Flex with mobile flexibility. Coat your bases with things like the Go, which means it’s portable and perfect for businesses on the go.
- Vital POS Systems
Vital POS systems supply performance and efficiency. The Vital Select E15 and X8 are designed for environments that are full service—these models have big screens and a high level of functionality. Companies that require flexible, mobile point-of-sale solutions will appreciate the Mobile C3 and Mobile C4, giving world-beating transactions on the go.
- SwipeSimple POS
SwipeSimple offers versatile POS solutions that turn tablets and smartphones into powerful payment processing devices. This system would be perfect for small businesses trying to get an affordable mobile POS and ensure their transactions go through as simply and efficiently as possible from wherever the company goes.
eCommerce Solutions
Host Merchant Services (HMS) excels in providing comprehensive eCommerce solutions tailored to various business needs.
- Payment Gateways
HMS offers a variety of payment gateway options to suit different business needs. HMS Pay, their proprietary gateway, supports a wide range of payment methods and includes features like ACH services, recurring billing, and multi-location networking. For those preferring third-party solutions, HMS seamlessly integrates with well-known gateways like Authorize.Net and NMI, providing flexibility and reliability.
- Virtual Terminal
HMS Pay includes a state-of-the-art virtual terminal, ideal for mail-order and telephone-order (MOTO) businesses. This feature allows merchants to manually enter credit card details manually, ensuring secure and efficient transaction processing.
- Shopping Cart Integration
HMS Pay and third-party gateways are compatible with major online shopping carts such as WooCommerce, Magento, Shopify, and BigCommerce. This ensures that businesses can easily integrate their existing eCommerce platforms with HMS’s payment processing solutions.
- Web Hosting
With every merchant account, HMS offers free basic web hosting and business email services, enabling businesses to establish a professional online presence without additional costs.
- PCI Compliance and Data Breach Insurance
HMS partners with Trustwave to provide PCI compliance services and includes $100,000 of data breach insurance with all merchant accounts, offering peace of mind and financial protection against potential security breaches.
Ancillary Services
Host Merchant Services (HMS) offers a comprehensive suite of ancillary services designed to support and enhance business operations.
- Gift Cards and Loyalty Programs
Host Merchant Services (HMS) excels in offering customizable gift cards and loyalty programs designed to enhance customer engagement and drive repeat business. With a user-friendly setup, businesses can effortlessly implement these programs, fostering customer loyalty and boosting revenue. HMS provides full support, ensuring your terminals can process gift cards and helping design attractive, brand-specific cards.
- Customization Options for Businesses
HMS stands out with its extensive customization options, allowing businesses to tailor payment solutions to their specific needs. From personalized gift cards to loyalty programs, HMS offers flexibility and convenience, helping businesses create unique customer experiences that set them apart from competitors.
- Merchant Cash Advances
For businesses needing quick access to funds, HMS offers merchant cash advances up to $500,000. This service is particularly advantageous for those looking to expand, upgrade equipment, or manage operational expenses without the hassle of traditional loans. HMS promises fast funding, with approvals often within 24 hours and cash available in as little as 3-5 days.
- Funding Options
HMS’s funding options are designed for speed and efficiency. Businesses can receive fast cash advances up to $20,000 within 48 hours and larger sums up to $500,000 in just a few days. This quick turnaround can be a game-changer for businesses needing immediate capital for growth and operational needs.
Customer Support and Service
Host Merchant Services (HMS) is renowned for its exceptional customer support and service, ensuring merchants have reliable assistance at all times.
- 24/7/365 Customer Support
Host Merchant Services (HMS) takes pride in offering 24/7/365 customer support, ensuring that help is always available when you need it. Their round-the-clock telephone support is complemented by a live chat feature available during regular business hours. For after-hours queries, HMS utilizes TSYS tech support or other third-party companies, but HMS reviews and follows up on all these interactions to maintain quality service.
- Availability and Quality of Support
The quality of support provided by HMS is highly praised. Their customer service is noted for being responsive and effective, with numerous reviews highlighting the high level of personal support and wide range of available assistance options, including phone, email, support tickets, and live chat. HMS also provides extensive self-service resources like a knowledge base, help center, and tutorial videos.
- Client Testimonials
Client feedback for HMS is overwhelmingly positive. Customers frequently commend the company for its outstanding customer service and competitive pricing. The HMS website features an extensive testimonials page with detailed reviews from merchants across the country. These testimonials highlight particular features that have been beneficial, such as the company’s no long-term contract policy and its willingness to resolve issues promptly.
- Better Business Bureau (BBB) Rating
Host Merchant Services is accredited by the Better Business Bureau (BBB) and holds an impressive A+ rating. This rating reflects the company’s commitment to maintaining high standards in customer service and business practices. With very few complaints lodged over the years, HMS’s reputation for reliability and quality service is well-supported by their BBB accreditation.
Pricing and Fees
Host Merchant Services (HMS) offers a competitive and transparent pricing structure that caters to various business needs.
- Transparent Pricing Structure
HMS stands out with its transparent pricing model, known as Interchange Plus pricing. This structure ensures you only pay a fixed rate over the published interchange fees, making it one of the most cost-effective options available. HMS also proudly offers no application or setup fees, eliminating any upfront costs for merchants.
- Detailed Breakdown of Transaction Fees for Various Business Types
HMS provides a detailed breakdown of transaction fees tailored to different business types. For example, retail transactions are charged at 0.25% plus $0.10 per transaction, while restaurants enjoy a lower rate of 0.20% plus $0.09 per transaction. E-commerce businesses have a slightly higher rate of 0.35% plus $0.10 per transaction, reflecting the additional security measures required for online payments.
- Monthly and Annual Fees
Host Merchant Services charges a straightforward monthly fee of $14.99. Additionally, there is an annual 1099 reporting fee of $24, which ensures compliance with tax reporting requirements. These fees are clearly communicated, allowing merchants to plan their expenses effectively.
- Free Equipment Qualification
HMS offers free credit card terminals and equipment to 98% of its customers based on specific qualifications. This includes EMV-compliant mobile swipers and terminals, providing substantial savings and ensuring that businesses have the necessary tools to process payments efficiently. The criteria for receiving free equipment are transparent and easily accessible, further enhancing HMS’s value proposition.
| 1099 Reporting Fee | $24.00/year |
| Account Fee | $14.99/month |
| Gateway Fee | $5.00/month (optional) |
| Voice Authorization | $0.75/authorization |
| Batch Processing Fee | $0.20/batch |
| PCI Compliance Fee | $0.00 |
| PCI Non-Compliance Fee | $0.00 |
| Chargebacks | $15.00/incident |
| Retrievals | $20.00 |
| PIN Debit/EBT Fee | $0.00 |
| Address Verification Service (AVS) | $0.00 |
| Early Termination Fee | $0.00 |
| Cash Discounting Program | $20.00/month (under $5K/month) or $0.00/month ($5K/month or higher) |
HMS offers fair and reasonable pricing, competitive with most of our preferred providers. Restaurant rates are lower than retail rates because the food business typically has lower risk and higher volume. Additionally, HMS aims to attract restaurant owners to its specialized POS system.
Sales and Advertising Transparency at Host Merchant Services Review
Host Merchant Services (HMS) stands out in the industry for its exceptional transparency and honesty in sales practices. One of the most commendable aspects of HMS is its commitment to clear communication, ensuring that potential clients are fully informed about pricing and service terms upfront. There are no hidden fees or long-term contracts, making it easier for businesses to understand their costs and avoid unpleasant surprises.
The company’s approach includes a straightforward, no-obligation quote process, allowing potential customers to receive detailed pricing information before committing. HMS also offers a price-matching guarantee, which underscores their confidence in providing competitive rates and superior service. This transparency extends to their customer satisfaction guarantees, where HMS promises excellent service without binding clients to long-term agreements, allowing businesses the freedom to switch providers if they are not satisfied.
Furthermore, HMS’s sales team is praised for its honesty and integrity, with very few complaints about deceptive practices. Their clear and upfront sales methods contribute to high customer satisfaction and trust in their services.
Contract Length & Early Termination Fee
With HMS, you don’t have to worry about long-term contracts or early termination fees. Your merchant agreement will include a waiver for any cancellation fees, so make sure to look for this. Additionally, HMS promises to cover up to $250 in early termination fees for referred clients and up to $500 if the referred client processes over $50,000 monthly. While this offer might be specific to referrals, if you’re considering switching to HMS and having an early termination fee with another provider, it’s worth asking about!
Pros and Cons
PROS
- Tailored solutions for different business types: Host Merchant Services excels in offering customized solutions to suit a wide variety of business needs. Whether you run a high-risk business or a low-risk one, Host Merchant Services can provide a range of services, from payment processing and POS systems to e-commerce support and merchant cash advances.
- No commitment required for services: One of the most appealing aspects of Host Merchant Services is its flexible, no-commitment model. Businesses can benefit from month-to-month billing without the worry of early termination fees, making it an attractive option for those who prefer not to be locked into long-term contracts.
- Exceptional customer service: Host Merchant Services is renowned for its top-notch customer support. Available 24/7, their customer service team has received glowing reviews for being highly responsive and helpful, ensuring that businesses can resolve any issues promptly and efficiently.
CONS
- Potentially higher costs for small businesses.
- Lack of transparent pricing on the website.
Host Merchant Services (HMS) stands out as a top-tier choice for businesses seeking reliable and comprehensive payment processing solutions. The company’s strengths lie in its transparent interchange-plus pricing, no early termination fees, and exceptional customer support available 24/7. HMS caters to a wide range of businesses, including those in high-risk industries, making it a versatile option.
For businesses considering HMS, the recommendation is strong. Its no-commitment policy and lack of setup or application fees make it an attractive choice for both small and large enterprises. The availability of free equipment for qualifying businesses further enhances its appeal.
It’s highly encouraged to get a personalized quote to truly understand how HMS can benefit your specific business needs. This tailored approach ensures you get the most suitable and cost-effective solutions for your payment processing requirements.
Conclusion
In conclusion, choosing a reliable merchant services provider like HMS is crucial for the smooth operation and growth of your business. Host Merchant Services delivers on its promises of transparency, support, and efficiency, making it a standout in the industry. Explore HMS today and take the first step towards enhancing your payment processing capabilities.
