TouchBistro Credit Card Processing: Complaints, Fees, Lawsuits, Rates In [year]

TouchBistro Credit Card Processing: Complaints, Fees, Lawsuits, Rates In 2024

TouchBistro, a renowned provider of restaurant management software, has gained significant attention for its credit card processing services. However, as with any financial service, there have been complaints, fees, lawsuits, and discussions surrounding the rates associated with TouchBistro’s credit card processing. While TouchBistro has positioned itself as a trusted partner for restaurants seeking efficient payment solutions, it is essential to examine the various aspects of its credit card processing services to gain a comprehensive understanding. In this article, we will delve into the complaints, fees, lawsuits, and rates connected to TouchBistro’s credit card processing, shedding light on the experiences and concerns of business owners within the restaurant industry.

How Does the TouchBistro POS System Works?

How Does the TouchBistro POS System Works?

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The TouchBistro POS system is designed to deliver restaurant management solutions that are both easy and efficient. TouchBistro runs on iPad devices and has a user-friendly interface that speeds up order taking, payment processing, inventory management, and more. The TouchBistro POS system functions as follows:

Order Taking

Restaurant employees can use the iPad-based TouchBistro software to accept orders at the table. They may quickly personalize orders, add special instructions, and make changes based on the preferences of the customer. The user-friendly interface guarantees that orders are placed quickly and accurately.

TouchBistro makes it simple for restaurants to develop and manage their menus. They have the ability to categorize things, set prices, and change offerings as needed. Changes to the menu are mirrored in real-time across all devices, guaranteeing consistency throughout the establishment.

Table Management

The system enables staff to manage tables efficiently, including seating configurations, table statuses, and order transfers between tables. They can quickly manage table occupancy and assure prompt service using a visible floor plan.

Payment Processing

TouchBistro provides integrated payment processing, allowing customers to pay with cash, credit cards, or mobile payments. The system reliably calculates invoices, provides discounts or promotions, and prints detailed receipts for customers.

Reporting and Analytics

TouchBistro has robust reporting and analytics features that provide restaurant owners with vital insights into their business success. They have access to sales figures, inventory levels, employee productivity, and other crucial information that helps them make informed decisions.

Integration and scalability

The TouchBistro POS system interacts effortlessly with other critical restaurant resources like accounting software, loyalty programs, and online ordering platforms. It also allows for multi-location administration, making it ideal for expanding restaurant chains.

Overall, the TouchBistro POS system provides a comprehensive and user-friendly restaurant management solution, enabling businesses to provide great service, streamline operations, and increase overall efficiency.

Integration with Multiple Payment Processors

One of the TouchBistro POS system’s primary characteristics is its ability to interact with numerous payment processors, giving restaurant owners freedom and choice. This integration enables businesses to work with their favorite payment processor or choose the one with the best rates or features. Here’s an outline of how TouchBistro works with various payment processors:

First Data

TouchBistro is directly integrated with First Data, a well-known payment processing provider. This integration ensures that payment transactions are secure and reliable. Restaurants can swiftly and efficiently handle payments, with funds put straight into their merchant accounts.

Chase Paymentech

TouchBistro now interacts with Chase Paymentech, giving restaurants another popular payment processing alternative. This interface allows for easy transactions and safe payment processing.


TouchBistro integrates with PayPal, a well-known digital payment platform. Restaurants can take payments from customers who want to use PayPal thanks to this integration, which provides them with ease and flexibility.


TouchBistro connects smoothly with Square, a well-known payment processor, and point-of-sale system. Restaurants integrating with Square can handle credit cards, mobile payments, and even contactless methods like Apple Pay or Google Pay.


TouchBistro works with Worldpay, a leading payment processing business. This integration allows for safe financial transactions and accepts a variety of payment methods, such as credit cards, debit cards, and mobile payments.

TouchBistro’s interface with different payment processors enables restaurant owners to select the supplier that best meets their business needs, ensuring competitive pricing, dependable service, and increased convenience. This flexibility is especially useful in a sector where payment processing is critical to customer happiness and operational efficiency.

Furthermore, the integration options of TouchBistro go beyond payment processors. Accounting software, loyalty programs, and internet ordering platforms can all be integrated into the system. This seamless connectivity simplifies operations, minimizes manual work, and allows for data synchronization across multiple systems.

Overall, TouchBistro’s connectivity with numerous payment processors enables restaurant owners to choose the best payment processing solution for their company, ensuring smooth transactions and a superior customer experience.

Products Offered by TouchBistro

TouchBistro provides a comprehensive range of products tailored to the restaurant business. These items are designed to meet the specific needs and challenges of restaurant owners and operators. Let’s look at the main services provided by TouchBistro:

TouchBistro POS System

At the heart of the product line is the TouchBistro POS system. It is an easy-to-use iPad-based POS system that allows for rapid order taking, payment processing, and table management. Thanks to the user-friendly interface, servers can accept orders immediately at the table, personalize items, split bills, and handle payments effortlessly.

Kitchen Display System (KDS)

The TouchBistro KDS is a vital tool for optimizing kitchen operations. It substitutes traditional paper tickets with a digital display that provides kitchen employees with real-time order information. This enhances kitchen efficiency by streamlining order flow, reducing errors, and streamlining order flow. KDS also improves collaboration and order accuracy by facilitating communication between the front and back of the house.

Self-Ordering Kiosk

TouchBistro provides a self-ordering kiosk system that allows customers to make their orders without the assistance of a waiter. This function shortens wait times, improves order accuracy, and frees up staff to focus on other aspects of customer care. Customers can use the kiosk to customize their products, make special requests, and securely process payments.

Online Ordering

TouchBistro’s online ordering technology allows restaurants to increase their reach while also providing a comfortable ordering platform for customers. This function, which is integrated with the POS system, allows customers to place orders through the restaurant’s website or mobile app. Orders placed online are instantly transferred into the TouchBistro system, ensuring quick order management and fulfillment.


The TouchBistro Reservations module provides a complete restaurant reservation management system. It allows guests to book tables online or through the restaurant’s website, saving time and effort over phone reservations. The technology helps in the optimization of table utilization, the management of waitlists, and the sending of automatic notifications to customers.

Inventory Management

TouchBistro provides an inventory management solution that allows restaurants to track and handle their inventory more effectively. It offers real-time visibility into stock levels, low-inventory alarms, and automated purchase order production. Restaurants can use this application to streamline their ordering process, decrease waste, and optimize their inventory keeping.

Reporting and Analytics

TouchBistro’s reporting and analytics tool offers deep insights into numerous elements of restaurant operations. These insights aid in the identification of patterns, the making of data-driven decisions, and the improvement of overall performance. Sales statistics, income breakdowns, employee performance indicators, and other information are available to restaurant owners.

Loyalty Program

TouchBistro is a loyalty program function that allows restaurants to reward their customers and encourage repeat business. The technology allows for the design of personalized loyalty programs, the tracking of customer spending, and the automatic application of incentives or discounts.

Customer Relationship Management (CRM)

The CRM tool in TouchBistro assists restaurants in developing stronger customer relationships. It enables employees to collect and save consumer data, follow order history, and deliver tailored service. This function allows for customized marketing efforts, customer segmentation, and better visitor experiences.


TouchBistro offers smooth integrations with a variety of third-party solutions, enhancing the POS system’s possibilities. It works with accounting software, payment processors, internet ordering systems, and other applications. Because of this versatility, restaurants may personalize their technological stack and streamline operations.

TouchBistro’s product line offers a comprehensive solution for restaurants of all sizes. TouchBistro’s products are meant to increase productivity, customer experience, and overall profitability in the difficult restaurant industry, whether it’s improving the ordering process, streamlining kitchen operations, growing online presence, or assessing business performance.

How TouchBistro Credit Card Processing Works?

TouchBistro’s full restaurant management system includes integrated credit card processing capabilities. The following is an explanation of how TouchBistro credit card processing works:

Secure Payment Processing

TouchBistro offers secure payment processing by using encrypted data transmission and using industry-standard security measures. When a customer is ready to pay, the server or cashier chooses the appropriate payment method from the TouchBistro POS system.

Multiple Payment Methods

TouchBistro accepts a variety of payment methods, including credit cards, debit cards, and mobile payments. Customers can select their chosen payment option, and the server or cashier will complete the transaction.

Quick and Accurate Billing

TouchBistro automatically calculates the bill amount, considering any discounts, promotions, or gratuities, once the payment method is selected. This guarantees that the consumer is charged correctly and eliminates the need for manual computations, lowering the possibility of errors.

Integrated Payment Devices

TouchBistro automatically interacts with compatible payment devices, such as card readers or terminals, to process transactions. To securely transmit transaction details and acquire authorization from the customer’s card issuer, the system talks with the payment device.

Real-Time Transaction Updates

TouchBistro gives real-time transaction status updates while the transaction is processed. This keeps both the waitress or cashier and the customer up to date on the status of the payment.

Automatic Receipt Generation

When a transaction is completed, TouchBistro generates detailed receipts for clients. Customers can print or email their receipts, giving them a simple record of their payment.

Reporting and Reconciliation

TouchBistro’s integrated credit card processing also includes advanced reporting and reconciliation options. Restaurant owners get access to transaction statistics, payment details, and the ability to reconcile their daily or monthly credit card payments with payment processor bills.

Integration with Payment Processors

TouchBistro works with different payment processors, allowing restaurants to select their favorite provider or take advantage of competitive costs. This link guarantees that transaction data flows seamlessly between the POS system and the payment processor.

TouchBistro simplifies the payment process for restaurants by including credit card processing in their POS system. It provides secure, convenient, and accurate payment processing, which improves the whole dining experience for customers while increasing operational efficiency for restaurant owners.

TouchBistro Fees & Rates

TouchBistro provides a transparent cost structure for its credit card processing services, which are tailored to the specific needs of restaurants. While particular rates and fees may vary depending on factors such as the merchant’s location, business type, and transaction volume, the following are some significant points to consider when it comes to TouchBistro’s fees and rates:

Processing Fees

TouchBistro levies a processing fee for every credit card transaction. This cost is often made up of a percentage of the transaction amount, known as the discount rate, as well as a flat per transaction fee. The discount rate can vary depending on criteria such as card type (debit, credit, rewards), payment mode (swiped, keyed-in), and overall transaction volume.

Interchange Fees

TouchBistro’s charges may include interchange fees, which vary according to criteria such as card type, transaction amount, and processing method. Credit card businesses and payment networks (such as Visa or Mastercard) impose interchange fees to facilitate transactions. Typically, these fees are passed on to the retailer.

Monthly Fees

TouchBistro may charge a monthly fee for credit card processing services. This cost includes access to the payment processing platform, customer support, and other services. The exact amount can vary depending on the plan or price structure chosen.

Additional Fees

In addition to the usual processing and monthly costs, there may be fees related with certain services or features. Chargebacks, retrieval requests, statement preparation, PCI compliance, and equipment rental, for example, could all incur fees. It is critical to read TouchBistro’s terms and conditions to understand any additional fees that may apply.

Custom Pricing

TouchBistro provides personalized pricing options geared to the demands of restaurants, such as volume-based discounts and special rates for enterprise-level clients. The organization collaborates closely with retailers to understand their needs and provide competitive price packages.

It is important to note that actual rates, fees, and pricing structures may be subject to negotiation or modification depending on factors such as business size, transaction volume, and contract conditions. It is best to contact TouchBistro’s sales or customer support team directly for accurate and complete information regarding their fees and rates.


While TouchBistro is a recognized source of restaurant management software, customers have noticed several issues. Individual experiences can vary, and some complaints may not represent the overall user experience. Here are a few common TouchBistro complaints:

Technical Issues

Some TouchBistro users have reported technical difficulties or program instability. These issues can range from slow performance to rare crashes, causing service disruptions and annoyance for restaurant employees.

Customer Support

Prompt and effective customer service is critical for resolving issues and ensuring smooth operations. A few consumers have experienced unhappiness with TouchBistro’s customer service. They have mentioned response time delays or challenges in resolving their issues.

Pricing and Contract Terms

Some consumers have expressed issues regarding TouchBistro’s pricing structure and contract terms. They stated that the cost was on the higher side when compared to other options on the market. Several users have also voiced discontent with contract terms or unexpected costs.

It’s important to remember that these concerns do not represent all TouchBistro customers, as the vast majority have had positive experiences with the software and services offered. To make an informed decision based on specific business needs, it’s best to extensively investigate and assess TouchBistro or any other software solution, including its features, cost, customer reviews, and support options.

Alternatives for TouchBistro

While TouchBistro is a popular restaurant management system, there are several alternative options available in the market. Here are a few notable alternatives to consider:

Square for Restaurants

Square offers a comprehensive suite of tools for restaurant management, including point-of-sale, online ordering, and table management. It provides an intuitive interface, integrated payment processing, and robust reporting capabilities.


Toast is a cloud-based restaurant management platform that offers a range of features, including POS, online ordering, inventory management, and customer loyalty programs. It is known for its user-friendly interface and extensive integrations with third-party systems.


Upserve is a restaurant management solution that combines point-of-sale, analytics, and marketing tools. It offers real-time reporting, menu optimization, and guest management features. Upserve is particularly well-suited for full-service restaurants and multi-location establishments.

Revel Systems

Revel Systems is a feature-rich POS system designed for restaurants and other hospitality businesses. It provides order management, inventory tracking, employee management, and customer relationship management functionalities. Revel Systems offers both on-premises and cloud-based solutions.

Lightspeed Restaurant

Lightspeed Restaurant is a cloud-based POS system designed for restaurants and bars. It offers features such as tableside ordering, menu management, and staff scheduling. Lightspeed also integrates with various third-party apps and services.

Square POS

Square POS is a versatile and easy-to-use point-of-sale solution that caters to various business types, including restaurants. It offers features such as order management, inventory tracking, and customer engagement tools. Square POS is known for its affordability and user-friendly interface.

When considering an alternative to TouchBistro, it’s important to evaluate each option based on factors such as the specific needs of your restaurant, pricing, ease of use, integrations, and customer support. It’s also advisable to read reviews, compare features, and even request demos or a trial to ensure the chosen solution aligns with your business requirements.

Final Words

In conclusion, TouchBistro offers a comprehensive suite of products and services tailored specifically for the restaurant industry. With its intuitive POS system, integrated credit card processing, and additional features like kitchen display systems, online ordering, and reservation management, TouchBistro aims to streamline restaurant operations and enhance the overall dining experience. While there have been some reported complaints regarding technical issues, customer support, and pricing, it is essential to consider these in the context of individual experiences and the overall satisfaction of TouchBistro users.

Additionally, it is important to note that alternatives to TouchBistro, such as Square for Restaurants, Toast, Upserve, Revel Systems, and Lightspeed Restaurant, provide viable options for restaurant owners seeking alternative solutions. Ultimately, the choice of a restaurant management system should be based on careful consideration of features, pricing, integrations, customer support, and specific business requirements. By thoroughly evaluating the available options and selecting the most suitable solution, restaurant owners can optimize their operations, improve efficiency, and provide exceptional dining experiences for their customers.

Frequently Asked Questions (FAQs)

Can I use TouchBistro on multiple devices?

Yes, TouchBistro is designed to work on multiple devices, including iPads. This allows for flexibility in taking orders and managing operations from different locations within the restaurant.

Does TouchBistro support online ordering?

Yes, TouchBistro offers an online ordering system that seamlessly integrates with its POS system. Customers can place orders online, and the orders flow directly into the TouchBistro system for easy management and fulfillment.

Can I integrate TouchBistro with other third-party applications?

Yes, TouchBistro supports integrations with various third-party applications and services, such as payment processors, accounting software, and loyalty programs. This allows for a more customized and streamlined restaurant management experience.

Does TouchBistro provide training and support?

Yes, TouchBistro offers training and support options for its users. They provide resources such as online tutorials, user guides, and a dedicated support team to assist with any questions or issues that may arise.

Is TouchBistro suitable for different types of restaurants?

Yes, TouchBistro is designed to cater to different types of restaurants, including quick-service, full-service, cafes, bars, and more. The flexibility of the system allows for customization to meet the specific needs of various dining establishments.

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