Fidelity Payment Services Review: Complaints, Fees, Rates, Customer Feedback

Fidelity Payment Services is a payment processing company that provides various payment solutions to businesses of all sizes. Founded in 2004, they specialize in credit card processing and have become a leading provider of payment processing solutions.

Fidelity Payment Services stands out from the competition because of its competitive rates, reliable customer service, and advanced security measures. Despite its reputation for excellence, the company has faced some customer complaints over the years.

This comprehensive Fidelity Payment Services review will look closely at various aspects of the company, including its fees, rates, customer feedback, and complaints. We’ll also provide tips on getting the most out of the company’s services. By the end of this review, you’ll know whether Fidelity Payment Services is the right payment processing option for you.

Overview of Fidelity Payment Services

Fidelity Payment Services is a payment processing company offering various payment processing solutions to small businesses. They specialize in helping companies process credit cards and accept other online payment forms.

Customers of Fidelity Payment Services include well-known brands such as Good Year, MagLite, Superion, ShopBoss, and many other companies. According to the information provided on the company’s website, the company’s merchant services are utilized by more than 15,000 firms worldwide.

Fidelity Payment Services has become a leading provider of payment processing solutions, serving thousands of small business owners across the United States. They have expanded their services to include payment processing, fraud protection, virtual terminal services, business intelligence, and more. The company has received much positive feedback over the years.

Fidelity Payment Services is a top choice for small businesses seeking credit card processing services. They provide a wide range of payment processing solutions to fit businesses of all sizes and types. This makes them an excellent choice for businesses needing all-in-one payment processing solutions.

Advantages and Disadvantages

Advantages

Fidelity Payment Services has a long history of providing excellent payment processing services to small businesses. They offer a wide range of payment processing solutions to fit businesses of all sizes and types. Their rates are competitive and affordable.

The company has a strong reputation for providing reliable customer service. They have a low rate of complaints and a high BBB rating. The company has expanded its services to include fraud protection, business intelligence, and more.

Disadvantages

Fidelity Payment Services has faced some customer complaints over the years. Some customers have complained about rates. Others have complained about their customer service reps.

Complaints, Fees, Rates, Customer Feedback

Fidelity Payment Services Review Based on Rates and Fees

Businesses that use Fidelity Payment Services can expect credit card processing fees between 2.75% and 3.75%. Fidelity Payment Services also offers a reduced rate for verified business owners. Depending on your account history, this reduced rate is between 2.15% and 2.95%. Below is a breakdown of the Fidelity Payment Services rates for gift card processing, ACH processing, electronic check processing, virtual terminal, and other payment processing services.

Gift card processing is free of charge. However, businesses are charged a $0.31 transaction fee. ACH processing is also free of charge. Electronic check processing has a $0.50 transaction fee. Virtual terminal services have a transaction fee between $0.50 and $0.60. Other payment processing services have a transaction fee between $0.50 and $0.60.

Fidelity Payment Services Review Based on Customer Feedback and Complaints

Fidelity Payment Services has received much positive feedback over the years. With thousands of satisfied customers, their reputation for excellence is well earned. Many customers praise the company’s competitive rates, reliable customer service, and advanced security measures.

However, Fidelity Payment Services has also faced some customer complaints. Some customers have complained about the company’s rates. Others have complained about their customer service reps.

Fortunately, Fidelity Payment Services has a low rate of complaints. They have an A+ rating with the Better Business Bureau (BBB). This indicates that the company has a strong customer service track record and a low number of complaints.

In-house and independent salespeople make up most of Fidelity Payment Services’ sales force when it comes to marketing their services. According to the website, it also features a referral program for partners. There are no allegations of misleading business practices among the three complaints lodged with the BBB.

Fidelity Payment Services Review Based on Product and Services

On its website, Fidelity Payment Services encourages users to sign up for the following services:

Payment Gateway

It contains several extensions for popular e-commerce systems and software platforms such as Magento and WooCommerce, in addition to NetSuite’s Erp system for collecting ACH and credit cards. Examples of these platforms and systems include Magento and WooCommerce. Additionally, the gateway is compatible with a diverse selection of POS systems and accounting software.

Gift Card Program

Accept gift cards from third parties or design your own to use in your loyalty program, and vice versa. In addition, the gift card scheme is compatible with many locations, is protected against fraud in every possible way, and can be easily administered using our intuitive online portal. Customers can earn rewards through the loyalty program once they have reached a predetermined threshold for the number of points, transactions, or visits they have made.

PaymentSITE

Fidelity can design and host your bespoke PaymentSITE form, providing a safe, independent solution that enables you to make payments straightforwardly. Sending invoices is a breeze; you can accept payments via credit card or ACH with just a click of a link. You may embed PaymentSITE into your existing website to take donations and payments.

How to Get the Most Out of Fidelity Payment Services

To get the most out of Fidelity Payment Services, we recommend that you carefully review their rates, customer feedback, and customer complaints. Once you’ve familiarized yourself with the company, you can choose the payment processing services that best fit your needs.

You can also ask friends and family members to recommend their favorite payment processing providers. If you’re unsure which payment processing companies are right for you, try browsing some independent reviews of payment processing companies. You can also contact customer service reps at some of the top payment processing companies to ask questions and better understand their services.

Conclusion

Fidelity Payment Services is a leading provider of payment processing solutions for small businesses. They specialize in credit card processing and accept various payment types. Fidelity Payment Services has become a top choice for small businesses looking for affordable credit card processing services.

The company has a strong reputation for excellence, earning them much positive feedback over the years. Fidelity Payment Services has low rates, a high BBB rating, and a strong track record of providing excellent customer service. It’s easy to see why many small business owners turn to Fidelity Payment Services for all their payment processing needs.