American Payment Systems Review: Complaints, Fees, Rates, Customer Feedback

Founded in 2001, American Payment Systems is a medium-sized merchant account provider. Here is a customer and service-based American Payment Systems review for all merchants.

For businesses to take checks, credit cards, and debit cards, the company offers services and credit card terminals. It appears that American Payment Systems (APS) uses First Data as their main backend processor. The main office of American Payment Systems is located at 7025 S 115th St Plaza, #102, in La Vista, Nebraska, 68128.

The business works with First Data, i3 Verticals, TSYS, TransFirst, and Clearent as an MSP. The company’s owner and the president are Jim Barnes.

Processing Transactions with American Payment Systems

For the majority of business categories, American Payment Systems processes all significant debit and credit cards and cheques for more than 30 years. American Payment Systems offers a one-stop shop for all forms of transaction processing, from opening a merchant account to supporting our merchant training program.

They offer POS systems from a wide range of POS developers, wireless processing, access to virtual terminals, EMV card readers and swipers, and loyalty and rewards programs.

American Payment Systems can provide a merchant processing solution that satisfies all of your needs. It takes great satisfaction in providing clients with services that are impartial and consultative. It simply won’t offer you Point of Sale hardware or software that is inappropriate for your commercial transactions.

PCI Compliance

The Payment Card Industry Security Standards Council put together the PCI (Payment Card Industry) data security standard (PCI SSC). The standard improves data and compromises exposure controls to assist businesses that accept credit card payments in preventing credit card fraud. Every business that stores, processes, or transmits cardholder data from a card bearing one of the logos of the card brands is subject to the standard.

Due to American Payment Systems’ PCI compliance, your transaction processing will be as secure as possible.

Payment Card Industry (PCI) compliance is necessary for companies that accept credit cards, just as obtaining a business license or tax ID. The good news is that American Payment Systems has teamed up with a business that makes obtaining compliance simple. TrustWave, a PCI Council-approved scanning vendor (ASV), oversees the APS PCI compliance program. For small- and medium-sized businesses, TrustWave is a recognized leader in PCI security solutions.

Pin Pads

You will receive cutting-edge pin pads from American Payment Systems, including a hand-held PIN pad with maximum security and simplicity of use. APS Pin Pads adhere to payment system requirements and international security standards.

Virtual Terminals

To handle credit card transactions online, American Payment Services provides virtual terminal services. EFSNET is the name of the APS virtual terminal solution. Businesses may authorize, process, and manage credit card transactions using this secure browser-based application from any device with internet Access.

Wireless Processing

Do you want to receive money wherever you are? Businesses today come in a variety of shapes, sizes, and levels of mobility. The buying power of the clients, regardless of size and breadth, is what contributes to success. With wireless credit card processing from American Payment Systems, each point of sale at your company may maximize the purchasing power of your clients! No of the size of your company, you can accept credit cards thanks to the combination of wireless credit card processing and wireless billing.

Independent Terminals

A wide selection of standalone terminals from American Payment Systems is tactically planned to maximize the client experience while minimizing costs. APS will give you the precise tools you need for your particular setting.

American Payment Systems gives customers the choice between buying and leasing. It makes it simple for you to order the supplies you require to successfully and effectively use your equipment.

Gift cards: Loyalty & Rewards

Gift Cards are bought by customers from retailers. As an impulse buy marketing tactic, retailers merchandise gift cards on in-store displays. Using the help of American Payment Systems’ gift card programs, customers can buy any value of gift card with cash, a check, or a credit card. The value or sum purchased is noted in the host database as “stored value” or “prepaid.”

Customers use the saved value on the card at the time of redemption. The Gift Card is presented by the cardholder as payment in full or in part for purchase. To authorize and transmit transaction data to the host platform, the merchant swipes the card through the POS terminal.

The card’s magnetic strip contains information on the card number and the merchant location where it was issued.

Programs for loyalty cards continuously encourage repeat purchases. Reloading and renewing earned credit on loyalty cards is a cycle that not only builds merchant-specific spending power but also perpetuates the cycle by encouraging repeat business.

Customers can utilize and comprehend the method of accumulating points for reward dollars and redeeming rewards easily, and sales representatives can manage it quickly.

Rates, Fees, and Agreement Conditions

Terms of Dynamic Agreements

As of this update, not much information about the rates or contract terms of American Payment Systems is publicly accessible. Due to the company’s apparent use of independent sales representatives, specific contract clauses may differ based on the agent and the client’s industry.

It suggests that American Payment Systems depends on First Data for its processing. So American Payment Systems will offer a standard contract that is quite similar to the typical First Data contract. A swiped rate of 2.69% plus $0.19 and a keyed-in rate of 3.69% plus $0.19 are offered to merchants who process up to $50,000 per month.

A swiped rate of 2.29% plus $0.19 and a keyed-in rate of 3.29% plus $0.19 will be provided to merchants whose monthly charges are over $50,000. A typical First Data contract also has monthly PCI compliance fees of $19.95 and an early termination fee of $495. It is encouraged that merchants thoroughly examine their contracts and keep in mind that many costs are negotiable.

Pricing for Virtual Terminals and Bill Payments

American Payment Systems advertises its virtual terminal and payment gateway on its website in addition to providing storefront payment processing services. The virtual terminal is hosted by a system called EFSNET services, according to the company’s website.

However, this platform’s cost is not made public. These e-commerce services frequently have additional rates and fees, such as gateway fees, technical support fees, batch fees, and additional transaction rates.

Solutions for Level 2 and Level 3 Processing

American Payment Solutions says that it offers Level 2 and Level 3 processing for B2B and B2G transactions in addition to its conventional merchant services. Different interchange rates than those used in conventional consumer credit transactions are used for Level 2 and Level 3 processing. To transfer the volume of data necessary to enable the transactions, a merchant account provider must use alternative payment processing technology to accommodate those speeds. These services are only available for B2B and B2G transactions made with business credit cards.

Lawsuits and Penalties Regarding American Payment Systems

There are no pending class action lawsuits or FTC complaints against American Payment Systems that we could find. Disgruntled customers who want to take the firm to court should think about reporting the corporation to the appropriate regulatory bodies.

Claims Regarding Equipment Leasing

In one complaint in the review’s comment area, American Payment Systems is charged with leasing a $500 terminal for a total of $3,000 over three years. Although these kinds of equipment leases are quite typical among First Data distributors, the possible target of this complaint was First American Payment Systems. For one thing, this is the only complaint of its kind against American Payment Systems, although First American Payment Systems has been receiving complaints for years about its long-term equipment leases. A further indication that American Payment Systems sells rather than leases equipment is that the company’s website discloses the retail costs of their credit card terminals.

No warning signs

The fact that American Payment Systems hasn’t generally received any valid complaints shows that the majority of its merchants are happy with their pricing. However, without a little haggling, retailers shouldn’t anticipate it to come close to the discounts provided by the least expensive merchant accounts. Please contribute any knowledge you may have regarding the company’s contract terms in the review’s comment area.

Complaints concerning American Payment System

Few complaints overall

Only a few public complaints about American Payment Systems are now visible on this website, one of which is about a bad telemarketing encounter. A firm representative responded to this complaint by noting that the company doesn’t practice any kind of telemarketing. First Data probably provides customer assistance for American Payment Systems’ customers because the company appears to be reselling First Data’s services. As a result, First Data would presumably receive the majority of American Payment Systems’ complaints concerning customer support.

Less than 5 complaints

Since 2001, American Payment Systems has been a Better Business Bureau-accredited company. The BBB has given the business an “A+” rating. There haven’t been any complaints brought against American Payment Systems in the previous 36 months.

American Payment Systems Review: Ratings and Feedback

Excellent performance

We currently concur with the BBB’s grade given the company’s low complaint total and resolution percentage.

Customer Service Choices for American Payment Systems

A dedicated support phone number, a customer help form, and a support email address are all provided on the American Payment Systems website. This arrangement implies that American Payment Systems does not directly handle live support obligations, disqualifying it from ranking among the top service providers. However, at this moment, we are giving the company an “A” because there haven’t been any formal complaints brought against it.

Feedback from customers:

• American Payment Solutions WooCommerce Payment Gateway

I have read many reports about this firm from several retailers. As a developer, I can confirm that these guys are a pleasure to deal with. We are pleased to assist our consumers, who appear to sincerely appreciate the service they receive. For merchants, we make it incredibly simple to integrate WooCommerce with American Payment Solutions.

Marketing and Sales Plan

External Marketing Team

It appears that APS uses independent sales representatives to promote its services. This is a widespread practice in the sector, which frequently leads to a sales force made up of inexperienced, unlicensed salespeople that omit key contract clauses. There aren’t many complaints about American Payment Systems that have been made public as of this update, thus it seems that the business monitors its agents more closely than is common for the sector. American Payment Systems does not employ telemarketing as a component of its sales approach, according to the company’s response to a complaint that was submitted beneath this review.

No Tricky Charges

Additionally, APS does not advertise any false rate quotes or exaggerated guarantees in its official materials. We advise getting a third-party statement audit to identify and get rid of any hidden fees if you think the company is sneaking them into your contract.

Trade Association Partner

It manages everything—sales, conversion, training, support, and reporting so that you don’t have to. It makes the Trade Association service ideal for growing and attracting your business accounts. In addition to providing total credit, debit, and electronic benefits transfer (EBT) settlement, including funds movement, It also takes charge-back liability. Regardless of their size, your retailer clients can take any form of payment, which will quicken their cash flow and lower their operating expenses and risk.

Who are the key rivals of American Payment Systems?

Orion Payment Systems Inc., Merchant Solutions, Alpine Payment Systems, and Cliq are the principal rivals of American Payment Systems.

Our verdict: A Good Choice for the Majority of Companies

Our American payment systems review clearly indicates that it can be a good choice for the majority of companies.

According to our standards, American Payment Systems is a provider of merchant services that is above average. Additionally, retailers should be aware that First American Payment Systems, a processor with a similar name, has a far worse reputation and can be mistaken for APS in search results.

Since this company has received almost no complaints overall, businesses should feel secure utilizing APS for their merchant accounts. We advise comparing APS’s pricing to that provided by top-rated overall credit card processors to get the best bargain.